A number of consumers report they’re unable to get a refund for their subscription to AT&T’s recently launched streaming service, Direc TV Now – something they’ve requested after being unhappy with the new service’s performance.According to several postings on AT&T’s official forums, customers found the only way to get help was through a hard-to-find chat feature, and when they asked the AT&T reps about refunds, the customers were told they were not offered.There are more than a handful of complaints about the inability to get a refund, even though AT&T has marketed Direc TV Now as a “cancel anytime,” commitment-free type of service. pic.twitter.com/zp SFIFZIkh — Jessica Jemison (@Jessehkahh) January 4, 2017 Because of this, one customer got so fed up, they filed a complaint with the FCC, which did provide them with a refund after they explained that AT&T wasn’t offering refunds, credits or extensions of its service period, despite the service’s failure to properly function. Of course, new streaming services often face stability problems and bugs at first launch while they ramp up network and server capacity to handle an influx of users.( Just ask Sling TV, for example.While it’s true that AT&T will process your cancellation, it seems you can’t get your money back, if dissatisfied. It's been a month and you're still chasing your tails. It was buggy at launch, but later stabilized.) However, AT&T’s Direc TV Now – which was not marketed as being in “beta,” we should note – has has more than its fair share of problems.
They’re smaller providers that only cover a few states, so we didn’t do an in-depth dive, but they earned top customer satisfaction scores.The first step in any TV provider search is to check which providers are available at your address — they vary not just from state to state, but also from neighborhood to neighborhood.If a regional provider is an option for you, it might be your best bet.Writes one user with the handle EIUdrummerboy, after attempting to get a refund via chat, the rep told them specifically: Another, who tried to cancel their 7-day free trial was denied a refund even though they cancelled within a week.(The rep told them they had to cancel by 7 PM EST, and the customer was on central time, making them an hour late).